Refund & Cancellation Policy
At TrendNol, we occasionally offer digital products such as eBooks and other educational content through our website. We aim to provide our customers with a smooth and reliable purchasing experience.
Please read the following Refund & Cancellation Policy before purchasing any digital product from our website.
1. Digital Products
All eBooks and other digital products offered through TrendNol are delivered electronically to the email address provided by the customer at the time of purchase.
Because digital products can be accessed or downloaded electronically, orders are generally non-refundable once the digital product has been successfully delivered to the customer.
2. Non-Delivery of Digital Product
If you have completed a payment but have not received your purchased eBook or digital product, please contact us.
We will verify the payment and, if the payment has been successfully received, we will assist you with the delivery of the purchased product.
Please contact us using the email address or phone/WhatsApp number provided below.
3. Incorrect or Invalid Email Address
Customers are responsible for providing a correct and active email address during the purchase process.
If the product could not be delivered because an incorrect email address was provided, please contact us as soon as possible. After verifying the purchase, we may assist with sending the product to the correct email address.
4. Duplicate Payment
If you believe that you have been charged more than once for the same order, please contact us with the relevant payment or transaction details.
After verification, if a duplicate payment is confirmed, the applicable duplicate amount will be considered for refund through the original payment method, subject to payment gateway/banking processing requirements.
5. Technical Issues
If you experience a genuine technical problem that prevents you from receiving or accessing the purchased digital product, please contact us.
We will first try to resolve the issue by providing the product again or providing an alternative access method.
6. Cancellation
A digital product order generally cannot be cancelled after the payment has been successfully processed and the product has been delivered.
If you have made a payment by mistake or believe there has been an error with your order, please contact us immediately so that we can review the situation.
7. Refund Processing
Where a refund is approved after verification, the refund will normally be processed through the original payment method used for the transaction.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or card issuer.
8. How to Contact Us
For refund, cancellation, payment, or eBook delivery-related queries, please contact us:
Email: trendnol.mail@gmail.com
Phone/WhatsApp: +91 9708253638
When contacting us regarding a purchase, please provide your name, email address used during purchase, payment/order details, and transaction reference (if available) so that we can verify the transaction and assist you promptly.
9. Policy Updates
TrendNol reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the updated date.
Thank you for choosing TrendNol.